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I transferred 500.00 from my BofA account to my son's BofA account using Zelle, and the money was sent to a different account, different name completely.

BofA blames Zelle and Zelle blames BofA. Here is my email to the ceo at BoA. I also sent a copy of it to Zelle.

Dear Sir,

I am having an issue with your bank of America app, Zelle. I used your mobile app to transfer money to my sonโ€™s account last night, only to find out that the money (500.00 ) was put into someone elseโ€™s account! I called and was told this would take between 5 and 45 business days to investigate the issue. I was told the person who received this money does NOT have to give it back, they are not obligated return the money since it was deposited into their account ! I am so upset over this because I donโ€™t have an extra 500.00 laying around to wait 5-45 business days, or even 5 days. This was not my fault, and if it was the appโ€™s fault, Zelle, then BofA should take responsibility for it and immediately credit the money to me and then they can conduct their investigation. Why should I have to pay for this error?

I also want to say that I cannot believe the lack of security regarding transferring money on your mobile banking app! When I went to transfer money into my sons BofA account, all that was asked of me was his telephone number, not his account number, which I found very strange! There was no place for me to enter his account number to ensure I was transferring funds to the correct account number!! Are you aware of this?? ALL anyone has to know is someones name and phone number??? Thatโ€™s a lot of room for error!! When I first transferred the money, I only sent 5.00 because I was leery about this. My son immediately received a text message on his phone saying that I had deposited 5.00 into his account. After that I felt safe transferring the rest of the money (495.00) into his account. He then received another text message saying that I had deposited more money into his account.

THE MONEY WENT TO SOMEONE ELSE!!!!!

I also want to say that BofA and Zelle are completely aware of this problem, as the representative at Bof A's "move money department told me this happens ALL the time and that "they are working on the glitch"

REALLY????

IF THIS IS THE CASE, then this is a crime !

One more thing, I called Zelle and do you know what they did after holding for 14 minutes? They transferred me to BofA fraud department.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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