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Summary of Zelle Customer Service Calls

1488 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
03:47 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Zelle to Ask about:

Account:

  • “Gives error when setting up account”
  • “Cant log in to account”
  • “Cant set up account”

Cards:

  • “Register new debit card”
  • “Can you use a prepaid card to revieve funds”
  • “Troubke revistefing bank card”

Payments and Charges:

  • “Cant find payment”
  • “Would like to know if my transaction will go through successfully”
  • “Payment not made by me”

Request for Information:

  • “Cant remember my pass words”
  • “How to received money”
  • “Quieation about aending money International”

Activation/ Cancellation:

  • “Cancel account”
  • “Need to cancel a transfer”
  • “Cancellation of money transfer from another Zelle account to my account”

Shipping and Delivery:

  • “Haven't got money yet been waiting 3 days now”
  • “Didn't get my 35.00 48 hours ago”
  • “Where is my money”

Staff:

  • “The app said to contact customer service”
  • “I paid a person for service but they didn’t received a conforming text message”

Refund:

  • “Refund”
  • “Someone sent me money but my phone isn't compatible with the app trying to figure out how he can refund fund back to himself”
  • “Refund money”

Return/ Replace:

  • “Change account registered phone number”
  • “Change account”

Website/ Application:

  • “App”

Other:

  • “Money Back”
  • “Policy”
  • “EFT”

About Zelle

Top 5 Zelle Products

Account, Mobile Application

Top 5 Likes about Zelle

Getting money transfered easy, Easy registration

Top 5 Dislikes about Zelle

Very poor customer service and crooks, Failure to transfer money, Zelle app did not work when trying to register my bank, Poor customer service, Crooks

Top 5 Related Companies

Clearxchange

Zelle reviews and complaints

Zelle is ranked 40 out of 169 in Cash Services category

Area Served

USA

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Zelle Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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