Zelle Pay Phone Numbers and Emails

Toll-Free Number:

  • (844) 428-8542
Send Message

Customer Service:

  • (501) 748-8506
    Outside the United States

Zelle Pay Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Press Inquiries
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How to Contact Zelle Pay?

Most Popular Number:

(844) 428-8542
Total calls: 6 012 Issues resolved: 153 Last call: Mar 25, 2024

What Is the Zelle Customer Service Phone Number?

You can talk with Zelle customer service at 1-844-428-8542, which is dedicated to providing immediate assistance to customers. The Zelle support number is available from 10 am to 10 pm ET, seven days a week except for holidays like Thanksgiving day, New Year's Day, Independence Day, and Christmas.

Is Zelle Customer Service Working 24/7?

Zelle does not have a customer service line working 24/7. However, Zelle is motivated to solve the customer’s queries, which is why their customer service line is available every day from 10 am to 10 pm ET. The Zelle support number will not be available on important holidays like New Year’s Day, Independence Day, Thanksgiving, and Christmas.

Can I Contact Zelle Customer Service via Chat?

You cannot contact Zelle customer service via chat. Nonetheless, you can contact customer service via phone call on the customer service line 1-844-428-8542, available seven days a week. Alternatively, customer service can also be reached by email customerservice@zellepay.com or write at 5801 N. Pima Rd. Scottsdale, AZ 85250.

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Contact Information

Zelle Pay Website:

Zelle Pay Help Center:

Corporate Office Address:

Early Warning Services, LLC
16552 N. 90th Street
Scottsdale, Arizona 85260
United States

Other Info (opening hours):

Hours:

Monday - Friday: 09:00 - 17:00

More contact details

Zelle Pay Rating Based on 538 Reviews

Rating details

1.5
more details
Customer service
Reliability
Product or Service Quality
Website

Rating stats

Rating trend

How Good is Zelle Pay's Customer Service?

Zayd C
Zayd C
Feels Satisfied | Jan 05, 2024

Buena

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Yvett Vor
Yvett Vor
Feels Disappointed | Oct 11, 2023

Trash

Read full quote
Keean Hku
Keean Hku
Feels Satisfied | Aug 20, 2023

Ahora ninguna porq no me deja

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Kile Gac
Kile Gac
Feels Satisfied | Jun 06, 2023

Was not able to talk to anyone

Read full quote
Marice Kcs
Marice Kcs
Feels Disappointed | Apr 16, 2023

Horrible experience this weekend we could not get our money, no matter how many times we tried

Read full quote
Richard G Nkf
Richard G Nkf
Feels Disappointed | Mar 08, 2023

Worst I’ve ever experienced

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Summary of Zelle Pay Customer Service Calls

7K TOTAL
CALLS
03:11 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zelle Pay?

Payments and Charges Question:

  • “Fraud”
  • “Fraud claim”
  • “Debit card errors”

Account Question:

  • “My account has been locked out??”
  • “My son is 17 he had a banking account at a Bank of America. He's now with Eecu we can't get the Zelda work they say you need to call Zelle and make sure he's canceled from Bank of America. I need help with that.”
  • “Money not in my account”

Request for Information Question:

  • “Need help with the app”
  • “Need to talk to customer representative”
  • “Trying to send money,can not get a text to confirm payment on hold”

Shipping and Delivery Question:

  • “Money not recieved”
  • “So I transferred money and they didn't receive it”
  • “I didn't receive my money”

Cards Question:

  • “Card not linking”
  • “Need to give new card information”
  • “Update card and contact info”

Product/ Service Question:

  • “Zelle is not connected to my current bank and still trying to send to my previous bank”
  • “Because your system always fails”
  • “App will not connect to bank”

Activation/ Cancellation Question:

  • “Hola necesito saber cómo me pueden hacer la devolución de un dinero que cancele ahora gracias”
  • “Cancelar un envio que no a sido cobrado”
  • “Need to cancel one of the cell phone numbers associated with the account”

Website/ Application Question:

  • “App not working”
  • “I can’t access the website”
  • “Site down”

Refund Question:

  • “I made a mistake earlier and sent the wrong person money I call him and asked to send it back and he said no can you please help me get my money back”
  • “I was scammed by pay pal and you all sent me some refunds I want to speak to a customer service representative about what happened”
  • “Refund money”

Return/ Replace Question:

  • “Change my for mu number”
  • “Money return to account”
  • “Returning a call back”

Staff Question:

  • “Problem with service”
  • “Customer service”
  • “Speak to customer service”

Other Question:

  • “Porque me bloquearon la cuenta”
  • “No llego mi dinero”
  • “Mi cuenta de Zelle está bloqueada”

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